How to Help Client’s Understand Their Inbox Health

Ever wished you had a tool to help clients see the impact of their poor email habits? Here’s some applied research we conducted at 2Time Labs that might help.

Recently, I just concluded LiveLab 02, the second podcast in the new format at 2Time Labs. In this show, we devise an email health index.

In other words, it’s a quick and dirty way for anyone to gauge the health of their inbox using some key metrics. While most people use a single metric – number of unread messages – I think we could agree that this measure is quite crude. In other words, it masks a number of of key factors.

In this series of three episodes, I work with Dr. Michael Einstein to derive a reasonable way to estimate email health. Use it with your client to provide a useful way to check the health of their inbox and give them sound, objective feedback. Or, use the principles we incorporated to become a better coach in this importnat area that few have mastered.

Click here to listen in.