One of the most powerful ideas that’s been around for some time is that of maintaining the minimum number of time demands in various Inbox, both physical and electronic. It’s a result that almost all our clients say they want.
However, the point is not to actually get or keep the Inbox empty, but instead to maintain the right philosophy, according to Merlin Mann, one of the early proponents of the idea. Check out his latest article – it will help you deal with clients who take things literally and can’t see past the wording of the goal.